The countdown is on! Google has announced the sunsetting of Universal Analytics on July 1, 2023. If you haven’t set up, or if you haven’t asked your webmaster to set up and install Google Analytics 4 (GA4) on your website, you only have a little bit of time to get it done. (Note: If CIM is your webmaster, rest assured we have been utilizing GA4 since its announcement running parallel to Universal Analytics on your site.)

1A major advantage of GA4 is its ability to provide a comprehensive view of user behavior across multiple devices and platforms. Traditional Google Analytics focused primarily on website data, but GA4 incorporates data from websites, apps, and other digital touchpoints, including social media platforms, email marketing, live chat, chatbots and voice assistants. This holistic approach enables businesses and marketers to understand the complete customer journey and make informed decisions to optimize user experience.

2GA4 has enhanced event tracking capabilities. Unlike its predecessor, GA4 places greater emphasis on event-based data collection, allowing businesses and marketers to track specific user actions, such as button clicks, form submissions, purchases, and video plays. This granular data empowers marketers to analyze user engagement and identify opportunities for improving conversion rates and user retention.

3GA4 introduces machine learning models that provide valuable insights without requiring complex configurations. The AI-powered insights feature in GA4 can automatically identify trends, anomalies, and opportunities within the data, saving time and effort for marketers. These insights can uncover valuable information about user preferences, allowing businesses to optimize their marketing efforts and tailor their campaigns to specific target audiences.

4GA4 offers a streamlined reporting interface that presents data in a more intuitive and user-friendly manner. The updated interface allows for easier customization of reports, making it simpler to extract the desired insights. The improved data visualization options and built-in data exploration tools further facilitate data analysis and interpretation. The one shortcoming is its reporting. The ability to easily print or create PDFs of its dashboard is limited. A third party platform like Looker Studio is recommended in order to format the data in an easy to digest format.

5GA4 allows businesses to future-proof their analytics setup. Google continues to invest in GA4 as its standard analytics platform by making it scalable, flexible, compatible with evolving standards, advancing machine learning, and data governance and security.